Frequently Asked Questions
Everything you need to know about our premium window coverings.
How do I measure my windows correctly?
We provide comprehensive measuring guides for every product type. Simply follow our step-by-step instructions to ensure your custom blinds fit perfectly inside or outside the recess.
What is the typical shipping timeframe?
Most orders are manufactured and dispatched within 5 to 10 business days. Once shipped, delivery times vary by location, but you will receive a tracking number to monitor progress.
Do you offer a warranty on your products?
Yes, all our blinds and shutters come with a standard 5-year warranty covering manufacturing defects and hardware failure under normal use.
Can I request fabric samples before purchasing?
Absolutely. We offer free sample swatches so you can see the color and feel the texture in your own home before committing to a full order.
What is your return policy for custom-made items?
Because our products are custom-made to your specific measurements, we cannot accept returns for change of mind. However, if there is a manufacturing error, we will repair or replace the item immediately.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services.